Returns & Cancellations
Thank you for supporting B Toys Zone. We know from time to time that it can be difficult ordering an item online when you haven’t seen it in person. That’s why any purchase made on our website is covered by our satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it.
Btoyszone.com Return Policy:
-Items purchased from our website can be returned for a refund, store credit, or exchanged in store within 30 days of receipt of shipment. Some items may have a different policy and will be noted on the items page.
-We must be notified of any return within 7 days of receiving the product
-All returns must be in their original factory sealed package. Products that have been opened, played with, tampered with, or broken will not be eligible for return. Shipping costs are not refundable
-In the case that the return is due to an error of ours, we will take care of all shipping charges related to the return. We will provide more information once we are contacted. If the item has a manufacture defect, please contact us for more information.
-If the return is not due to our error, the buyer accepts full responsibility for return shipping plus a 15% restocking fee may be deducted from the refund.
-If an order was shipped with special promotion such as free shipping, we reserve the right to pass along the actual shipping cost for that item and deduct it from the refund.
-Any package that is returned due to “refused”, “undeliverable”, or similar, are subject to a 30% restocking fee and a new order will have to be placed. We are not responsible if any part of the address is not inputted correctly at time of checkout. Please make sure correct address and unit numbers are put correctly.
-An order may be canceled as long as it has not already been processed. All orders are processed within 1 business day. Please email us as soon as possible if you would like to cancel your order.
All refunds will be processed within one week of us receiving the return. Please not that during the holiday season, these times are subject to change and may take a little longer.
We work hard to offer our customers the best shopping experience. We ship all of our items in brand new and sealed condition unless marked on the product page and description. We do not guarantee the package against shelf wear, minor damage to packaging during shipping, or that it may come with a price tag. If you would like us to remove any price tags, please email us right away after you complete your purchase. We may replace our price tag with a blank white tag.
Pricing, Errors, and Quantity Limits:
B Toys Zone reserves the right to limit the quantity of items purchased by either per order, per person, or per household. This restriction can be applied to orders that sue the same bill to/ ship to addresses. We will notify you before processing the order. As we always work hard to check and provide accurate product information and pricing, we reserve the right to refuse or cancel any order for price mistakes.